Marino Hospitality Group
A brand of VH Media Group S.r.l.
Last Updated: August 2, 2026
These Terms and Conditions govern the use of the Marino Hospitality Group website, together with all concierge, booking, reservation, lifestyle and related services provided under the Marino Hospitality Group brand, a trademark of VH Media Group S.r.l. (hereinafter referred to as "Marino Hospitality Group", "the Company", "we", "our" or "us").
By accessing our website, requesting a quotation, submitting a booking request, accepting a proposal or making any payment through any available payment method, the Client confirms that they have read, understood and accepted these Terms and Conditions in their entirety.
If the Client does not agree with any provision contained herein, they should refrain from using our services.
Marino Hospitality Group is a luxury concierge and lifestyle company operating internationally through a carefully selected network of premium partners.
The Company specializes in arranging exclusive travel experiences, reservations and bespoke lifestyle services for private individuals, families, corporate clients and VIP guests.
Our services include, without limitation:
The above list is provided for illustrative purposes only and may be modified or expanded at any time.
Marino Hospitality Group primarily operates as a luxury concierge and intermediary service provider.
Unless expressly stated otherwise in writing, Marino Hospitality Group is not the owner, operator, manager or direct provider of restaurants, beach clubs, hotels, villas, yachts, private aircraft, helicopter operators, transportation companies or any other third-party supplier.
Our role consists of providing professional concierge services, including but not limited to:
The Client acknowledges that the fees paid to Marino Hospitality Group primarily compensate the Company's professional concierge, coordination and intermediary services.
A binding agreement between the Client and Marino Hospitality Group shall be deemed concluded upon the occurrence of any of the following:
Any payment made by credit card, debit card, bank transfer, PayPal or any other accepted payment method constitutes confirmation that the Client has carefully read, understood and accepted these Terms and Conditions in full.
The Client further confirms that they have had sufficient opportunity to review these Terms prior to making any payment.
All booking requests submitted through Marino Hospitality Group are processed on a best-efforts basis and remain subject to confirmation by the relevant venue or service provider.
Submitting an enquiry, receiving a quotation or engaging in communications with our team does not constitute a confirmed reservation.
A booking shall only be considered confirmed once:
Payments may be accepted via bank transfer, credit card, debit card, PayPal or any other payment method approved by Marino Hospitality Group.
Where a payment deadline is communicated, such deadline shall be considered essential.
Failure to complete payment within the specified timeframe may result in the requested service becoming unavailable.
Marino Hospitality Group shall not be responsible for any loss of availability occurring as a consequence of delayed payment.
Prices, minimum spends, access fees and supplier conditions may change at any time without prior notice until full payment has been received.
The Client expressly acknowledges that the professional concierge service commences immediately upon receipt of payment.
From that moment, Marino Hospitality Group may begin carrying out professional activities including, but not limited to:
These professional services constitute an integral part of the agreement irrespective of the final outcome of any individual booking.
Availability is controlled exclusively by the relevant venue or supplier and may change without notice.
Restaurants, beach clubs, villas, yachts, hotels, aircraft operators and other suppliers may modify availability due to circumstances including, but not limited to:
Marino Hospitality Group has no authority to compel a supplier to accept a reservation.
If, after payment has been received, the originally requested venue or service becomes unavailable for reasons beyond the reasonable control of Marino Hospitality Group, the Company may, at its sole discretion, offer one or more of the following remedies:
The Company will use commercially reasonable efforts to provide a satisfactory alternative while taking into account the Client's original preferences.
Unless otherwise expressly agreed in writing, payments made to Marino Hospitality Group primarily compensate the Company's professional concierge, reservation management, coordination and intermediary services.
Such services begin immediately after payment and include work performed before, during and after the reservation process.
Accordingly, fees relating to concierge and intermediary services are earned as such services are performed.
Nothing in this clause shall limit any mandatory rights granted to consumers under applicable law.
Requests to cancel or amend a booking must be submitted in writing to Marino Hospitality Group as soon as reasonably possible.
Any cancellation or amendment remains subject to the terms, policies and operational decisions of the relevant third-party supplier.
Marino Hospitality Group cannot guarantee that a cancellation, modification or rescheduling request will be accepted.
Where a supplier applies cancellation fees, amendment fees or retains all or part of the amounts paid, such conditions shall also apply to the Client.
Unless otherwise required by applicable law, payments made for concierge, coordination and intermediary services are generally non-refundable once such services have commenced.
Where a reservation cannot be fulfilled due to circumstances beyond the reasonable control of Marino Hospitality Group, the Company will use commercially reasonable efforts to provide an appropriate alternative solution, which may include:
Where no suitable alternative can reasonably be arranged, Marino Hospitality Group will assess the specific circumstances of the booking on a case-by-case basis, taking into account the nature of the services already performed and any applicable legal obligations.
The Client acknowledges that payments made to Marino Hospitality Group relate to professional concierge and intermediary services that may commence immediately after payment is received.
Before initiating any payment dispute, chargeback or claim through a payment provider or financial institution, the Client agrees to contact Marino Hospitality Group in good faith to allow the Company a reasonable opportunity to review the matter and, where appropriate, propose a suitable solution.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
Marino Hospitality Group reserves the right to carry out reasonable identity and payment verification procedures in order to protect both the Client and the Company against fraud, unauthorised transactions and financial crime.
Where reasonably necessary, the Company may request additional documentation before confirming or delivering a service.
Failure to provide the requested information may result in the booking being suspended or cancelled.
The Client agrees to:
The Client remains solely responsible for the accuracy of all information supplied.
Each reservation is additionally subject to the individual terms, operating rules and policies of the relevant supplier.
These may include, without limitation:
The Client agrees to comply with all such policies when using the booked services.
Marino Hospitality Group acts primarily as an independent luxury concierge and intermediary.
Unless expressly stated otherwise in writing, all accommodation, transportation, charter, hospitality and lifestyle services are provided directly by independent third-party suppliers.
The contractual relationship governing the actual provision of those services exists between the Client and the relevant supplier.
Marino Hospitality Group is not the operator, owner, carrier, hotelier, charter company or venue manager.
Marino Hospitality Group may arrange the rental of villas, chalets and other luxury properties through carefully selected partners.
Property descriptions, photographs, amenities, availability and house rules are supplied by the relevant owners or property managers.
The Company does not independently guarantee the accuracy of such information and shall not be liable for changes made by the property owner after a reservation has been arranged.
Security deposits, damage claims, inventory disputes, cleaning charges, local taxes and property-specific conditions remain the responsibility of the relevant property owner or management company.
Yacht charter services are provided exclusively by licensed yacht owners, charter companies or authorised operators.
Navigation decisions, safety procedures, crew management, technical maintenance, insurance coverage, weather assessments and itinerary changes remain entirely under the responsibility of the yacht operator.
Marino Hospitality Group is not responsible for operational decisions taken by the captain or charter company where such decisions are made for safety, legal or operational reasons.
Private aviation services are arranged exclusively through certified aviation operators.
Flight operations, aircraft maintenance, pilot qualifications, insurance, regulatory compliance, weather assessments, slot availability, air traffic restrictions and operational safety are the sole responsibility of the relevant aircraft operator.
Marino Hospitality Group does not operate aircraft and assumes no responsibility for operational decisions made by airlines, charter companies, pilots or aviation authorities.
Departure times, aircraft type and routing may be modified by the operating carrier whenever required for operational or safety reasons.
Ground transportation services are provided by independent transportation companies or licensed chauffeurs.
Traffic conditions, road closures, police controls, weather, accidents, delays and circumstances beyond the reasonable control of the transportation provider may affect arrival times.
Estimated travel times are indicative only and shall not constitute a contractual guarantee.
To the fullest extent permitted by applicable law, Marino Hospitality Group shall not be liable for losses, delays, cancellations, damages or additional costs arising directly or indirectly from:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.
Marino Hospitality Group shall not be considered in breach of these Terms where performance is prevented or delayed by events beyond its reasonable control.
Such events include, without limitation:
Where reasonably possible, Marino Hospitality Group will use commercially reasonable efforts to assist the Client in identifying alternative arrangements.
Marino Hospitality Group, a brand of VH Media Group S.r.l., is committed to protecting the privacy and personal data of its Clients.
Personal information is processed exclusively for purposes connected with:
Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), together with any applicable national legislation.
Marino Hospitality Group does not sell Clients' personal data to third parties.
Information is shared only where reasonably necessary to perform the requested services, including, where applicable, restaurants, hotels, beach clubs, villa managers, yacht operators, aviation providers, transportation companies, payment service providers and competent public authorities where required by law.
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, misuse or disclosure.
Clients may exercise their applicable privacy rights by contacting Marino Hospitality Group using the contact details published on the Company's official website.
The Company's website may use cookies and similar technologies to improve functionality, analyse website performance and enhance the user experience.
Where required by applicable law, consent for non-essential cookies will be requested before such cookies are placed on the user's device.
Further information is available in the Company's Cookie Policy.
All content displayed on the Marino Hospitality Group website, including but not limited to:
is protected by applicable intellectual property laws and remains the exclusive property of VH Media Group S.r.l. or its respective licensors.
No material may be copied, reproduced, distributed, published or used without prior written authorisation.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Italian Republic.
Where mandatory consumer protection laws provide otherwise, such mandatory provisions shall prevail.
Any dispute arising out of or relating to these Terms and Conditions shall be submitted to the competent Italian courts in accordance with applicable law.
Where mandatory consumer protection legislation provides for a different jurisdiction, such mandatory provisions shall apply.
Marino Hospitality Group reserves the right to update or amend these Terms and Conditions from time to time.
The version published on the official website at the time of the booking shall apply to the relevant transaction unless otherwise required by applicable law.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted, where possible, in a manner that most closely reflects its original commercial purpose while remaining legally enforceable.
These Terms and Conditions, together with any quotation, booking confirmation, Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between the Client and Marino Hospitality Group concerning the services provided.
They supersede any previous oral or written communications relating to the same subject matter.
For any questions regarding these Terms and Conditions, the Company's services or the processing of personal data, Clients may contact Marino Hospitality Group using the contact details published on the official website.
By accessing the website, requesting a quotation, confirming a reservation or making any payment, the Client confirms that they have read, understood and accepted these Terms and Conditions in their entirety.
The Client expressly acknowledges and agrees that all payments made to Marino Hospitality Group primarily compensate the Company's professional concierge, coordination and intermediary services.
Such services commence immediately upon receipt of payment and are deemed to have begun regardless of the final availability of any specific venue or supplier.
The Client acknowledges that Marino Hospitality Group performs substantial professional work immediately after payment, including supplier research, priority reservation requests, negotiations, reservation management and operational coordination.
Accordingly, once concierge services have commenced, payments made for such services are non-refundable, as the contracted professional services have already been performed, in whole or in part.
Should the originally requested venue or supplier become unavailable for reasons beyond the reasonable control of Marino Hospitality Group, the Company will use commercially reasonable efforts to provide an appropriate alternative solution, which may include an equivalent venue, an alternative date or time, a comparable experience or another reasonable commercial solution.
Nothing in this clause excludes or limits any rights that cannot legally be excluded under applicable law.